How do I sign up for electronic payments?
Simply complete the authorization form and return it to the City along with a voided check. This will help ensure that your transactions are appropriately posted. Allow two to three months for processing and withdrawals to start. Continue to pay your bill via other methods of payment until a message appears on your bill showing the withdrawal of electronic payment.
When are the bills paid?
Payments are deducted on the due date of your billing statement each month.
Note: If the due date is on a weekend or any other day that the bank is closed, the withdrawal will occur on the business day following the transfer date.
How does it work?
The City of Lebanon's bank will instruct your bank to deduct the entire amount of your utility bill from your checking account. Your bank will deduct your payment amount and forward the payment electronically to the City of Lebanon's bank.
How can I be sure that the bill was actually paid?
The payments will be shown on your monthly statement from your financial institution.
Will I receive a notice of payment due from the City of Lebanon each month?
Yes. The City will continue to mail your utility bills to you as usual. However, in the message box on the bill, it will clearly state that your account has been set up to have payments made electronically.
If I don't have a check or receipt, how can I prove I have paid my bill?
Your monthly statement from your financial institution will include information on the payments that you have made, including the name of the payee, the amount of the payment, and the date it was paid.
What if the amount of the payment notice from the bank is incorrect or I want to dispute my bill?
If you have questions or concerns regarding your bill or the amount due, you should contact the City Service Department at (513) 933-7200.
What if I no longer want to pay my bill by electronic payment?
You must notify the City Service Department in writing 30 days in advance that you want to stop paying your bills electronically.