Home Departments Service Refuse & Recycling Refuse Collection Absence Credit Form Refuse Collection Absence Credit Form Extended Absence Refuse-Collection Fee CreditThe City understands that some residents will experience extended periods of absence for a variety of reasons, during which refuse is not generated from their property. In response to this, a policy has been developed that would allow for a residential utility account to not be billed refuse-collection fees under these circumstances.Fee Credit QualificationResidential customers who are planning absences for a minimum of two months and a maximum of six months are eligible to receive a credit on their refuse-collection fees if the following criteria are met: An Extended Absence Refuse Collection Fee Credit Application must be submitted and approved by the Service Department prior to the extended absence occurring. There will not be any refuse or recycling generated from the residence during the absence. During the period of absence, there must be zero water usage on the account. Should the water meter show usage, the customer will pay all relevant refuse-collection fees. The absence must extend at least two consecutive months, and no more than a six month credit will be granted by the City each year. Failure to meet any of the above referenced criteria will result in the refuse-collection fees being added back onto the utility account.